Before you start

Things you need to know:

• Fresh Relevance content is blocked if the customer is viewing your website on an Apple Mobile device with IOS 17 and the Advanced Tracking and Fingerprinting Protection setting is turned on.

Setup

The Fresh Relevance script can be added to your website using Adobe Dynamic Tag Manager.

To do this:

1. In Adobe Dynamic Tag Manager, go to Property > Rules > JavaScript/Third Party Tags.
2. Select Add New Script. A text box opens for you to enter the script name and select how you want the script to trigger. You must specify Sequential JavaScript - ⚠️ this is very important.
3. Paste the tracking script code into the text area, then select Save Code. This step adds the new script into the queue for the rule.
   
   
   Creating the tracking script code:
   <script async src="//Your loader script domain/Your account ID.js">
   You need to replace:
   1. Your loader script domain with the correct domain. To find this, in Fresh Relevance, expand the User menu, then go to Settings > System configuration > Custom domains and copy the Loader Script Domain value.
   2. Your account ID with your Fresh Relevance account ID. To find this, in Fresh Relevance, expand the User menu menu and copy the Account ID value.

Learn more in Adobe's official documentation .

Confirm the script is installed correctly

The simplest way to tell that the script is working is to just browse a few pages on your website. Once you've done this, wait a minute, then in Fresh Relevance, expand the User menu and go to Settings > Website Settings > Test Website Integration. Here you can confirm that events are being received from your site.

Learn more in Test your website integration.

If it doesn't seem to be working, double check that you have published the new version of the tag using Adobe Dynamic Tag Manager. If it's still not working, you can check that the tag manager is delivering the script correctly.

To do this:

1. In Adobe Dynamic Tag Manager, temporarily add the following script in the tag window:

<script>
	console.log('Loader script has been run');
</script>

2. When you refresh your page, open your browser's developer tools, and in console tab, you should see the text Loader script has been run. If you don't see this, double-check your Adobe Tag Manager setup.

If you do see the text, but Fresh Relevance isn't working correctly, contact Support .